FAQ


Frequently Asked Questions

Do I need an appointment for an estimate and is there a charge for the estimate?
Please schedule your appointment ahead of time by calling us or scheduling online. We do not charge for estimates. You will also need an appointment for the repair work, this will give us time to order the parts and necessary things to do the repair. It also will minimize the amount of time you will be without your vehicle.

 

Do I have to have my vehicle repaired where my insurance company recommends?
No, it is up to the vehicle owner where they would like to have their car repaired.

Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Bring it in with you when you come in to begin the repair process.

What is a Direct Repair Program?
A direct repair program is a relationship between an insurance company and the repair facility, which allows the repair facility to write the estimates for the insurance company and handle your claim for the insurance company. This has been designed to help speed up the repair process and minimize the inconvenience to the customer.

How long will the repairs take?
Every repair is different, depending on the amount of damage.

Do I have to accept aftermarket and used parts being use to repair my vehicle?
No, you should read your policy, but some insurance companies will write an estimate to use them.

Will the parts be ordered before I drop my vehicle off for repair?
Absolutely. We generally order your vehicle’s parts at the time that we schedule your vehicle for drop-off when the parts arrive. This enables us to provide quicker turnaround time.

If my frame is bent, will my vehicle drive the same as it did before the accident?
Yes. If your frame is bent, when repaired correctly, the vehicle will drive the same.
In most cases the vehicle has a unibody; if so the frame rails are replaceable just like any other part on the vehicle.

If my vehicle frame is damaged will it be a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

What happens if my engine is damaged or something else mechanical?
It is very rare that your vehicle would have engine damage, but in the case that it does we have full time mechanics on staff that are able to repair most anything that could be wrong with your vehicle.

Can you match the paint color?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other service work done while my vehicle is in for repair?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

Are you open on Saturday or Sunday?
No, we are open Monday thru Friday from 8:00am until 5:30pm. If you need us to, we in some case can stay open later to try to accommodate your needs.

How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, and American Express. Of course, cash and checks are always welcome.

Will you take a check from the Insurance Company paying the bill?
Yes, we will. Please check with the Insurance Company involved to ensure that they will have the check to you prior to the repair being complete. Also, many Insurance Companies will also include the lien holder as a Payee. This must be endorsed by the lien holder before we can accept the check.

What will I need to have for the Lien Holder?
Difference lien holders require different things. Most, simply want to see proof that the car is scheduled for repairs and then will endorse their name. In some cases the lien holder will ask for photos of the vehicle or will physically want to see the vehicle.

Will the Insurance Company leave the Lien Holder’s name off the avoid the hassle?
Yes, some Insurance Companies will leave off the lien holder and include the shop’s name as an alternative. It is at the Insurance Companies discretion whether or not they choose to do this. In some cases, they will be willing to reissue the check in the shop’s name and the customer’s name.

What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Do you offer a warranty?
Yes, we stand behind the repairs that we do for as long you own the vehicle. We provide you with a Lifetime Limited Warranty when the vehicle is completed.

Can I wash my car? 
Recommendations within the first 30 daysDO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shadeDON’T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.